Questions & Answers
Question 0 (hidden)
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Will your products accept a custom panel?
Yes! All Scotsman residential ice machines accept custom panels.
If I have a custom panel made for my older model Legacy DCE/DRC, can I reuse it on one of the Brilliance SRC or SRN models?
Yes, but you would need to buy the accessory KDFR.
Some ice cubes are smaller than others. Is that normal?
Because our units have insulated storage bins that are not refrigerated, it is normal to see the cubes change shape and get smaller inside the bin.
Should I use a filter when installing one of your ice machines?
Water filters improve water quality. We suggest using a water test kit to make an informed decision on which filtration is best for your home.
How do I know whether to buy a gravity model or a pump model?
You can use a gravity model when there is a floor drain. Pump models are commonly installed where the drain available is in a nearby sink, and the water must be pushed through the drain line to evacuate to tube.
I heard that Scotsman ice machines are loud. Is this true?
Ice machines, by their design, naturally create some level of noise. The Scotsman nugget is one of the quietest ice machines available.
Where can I locate warranty information for my Scotsman ice machine?
Where can I access the cleaning video for my Scotsman ice machine?
Cleaning videos are available in the Resource Center and on our Scotsman Home Ice YouTube channel.
Where can I see and / or buy an ice machine?
Click on our Where to Buy at the top of every page.
How can I find service for my ice machine?
Click on our Find Service at the top of the website.
How much ice does it make?
Ice production varies by model. Click on PRODUCTS for model specifications.
How often should I clean / sanitize my ice machine?
At a minimum, it is recommended to thoroughly clean and sanitize your ice machine every six (6) months. This may vary depending on the local water quality. Cleaning instructions and videos are available on our website in the Downloads section of Products, in the video instructions tab in the Resource Center, and on our YouTube channel.
What should I consider when deciding where to install my ice machine?
The three most important considerations are:
- Potable inlet water source with dedicated shut-off valve.
- Drain accessibility to determine if a gravity drain or drain pump assist model is needed.
- Dedicated 15 amp circuit specific to the ice machine.
- How to minimize the noise impact in the home.
Visit the BLOG section on our website for these and other topics to enhance your overall Scotsman Ice Machine ownership experience.
